Returns & Refunds Policy
Casa Milano Furnishings – Returns & Refunds Policy
At Casa Milano Furnishings, your satisfaction is our top priority.
We understand that purchasing luxury furniture is an investment, and we want you to feel confident in your purchase.
Returns:
• We accept returns within 14 days of delivery for eligible items.
• Returned items must be unused, undamaged, and in their original packaging.
• Custom-made or special-order furniture pieces cannot be returned or exchanged.
Return Process:
1. Contact our customer care team at support@casamilanofurnishings.com within 14 days of receiving your order.
2. Provide your order number and photos of the item and packaging.
3. Once approved, we will provide a return authorization and shipping instructions.
4. You are responsible for return shipping costs unless the return is due to a manufacturing defect or shipping damage.
Refunds:
• Refunds are issued once returned items are inspected and approved.
• Approved refunds will be credited to your original payment method within 7–10 business days.
• Shipping fees and handling costs are non-refundable.
Damaged or Defective Items:
If you receive a damaged or defective item, please notify us within 48 hours of delivery with photos for verification. We will arrange a replacement or refund as applicable.
Non-Returnable Items:
• Custom and personalized furniture
• Clearance or final sale items